Privacy Policy
Your privacy matters to us. We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.
Information We Collect
When you use our spreadsheet financial management platform, we collect various types of information to provide you with the best possible service. Here's what we gather and why:
Personal Information
We collect personal details when you create an account, including your name, email address, and contact information. This helps us communicate with you about your account and provide customer support when needed.
- Name and contact details for account management
- Email address for notifications and support
- Phone number for security verification (optional)
- Billing information for subscription processing
Financial Data
Your spreadsheet data forms the core of our service. We process this information to provide calculations, generate reports, and offer insights. All financial data is encrypted and stored securely in Australian data centers.
How We Use Your Information
Your data serves specific purposes that directly benefit your experience with thenavorexio. We don't use your information for unrelated activities or share it unnecessarily.
Service Delivery
Processing your spreadsheet data to provide financial calculations, generate reports, and maintain your account functionality.
Communication
Sending important account updates, security alerts, and responding to your support requests and inquiries.
Improvement
Analyzing usage patterns to enhance our platform's performance and develop new features that benefit our users.
We also use aggregated, non-identifiable data to understand how our platform is used generally. This helps us make improvements without compromising individual privacy.
Data Protection & Security
Protecting your financial information is our top priority. We've implemented comprehensive security measures that meet Australian Privacy Principles and international standards.
Encryption & Storage
- End-to-end encryption for all data transmission
- AES-256 encryption for data at rest
- Secure data centers located within Australia
- Regular security audits and vulnerability assessments
- Multi-factor authentication options for user accounts
- Automated backup systems with encrypted storage
Access Controls
Only authorized personnel can access user data, and only when necessary for technical support or service delivery. All access is logged and monitored for security purposes.
Your Rights & Choices
Under Australian Privacy Law, you have several rights regarding your personal information. We make it straightforward to exercise these rights through your account settings or by contacting our support team.
Access Your Data
Request a copy of all personal information we hold about you. We'll provide this within 30 days of your request.
Correct Information
Update or correct any inaccurate personal information through your account settings or by contacting support.
Delete Your Account
Request complete deletion of your account and associated data. This process is irreversible and typically completed within 7 days.
Data Portability
Export your spreadsheet data in standard formats to use with other services or for your own records.
Marketing Communications
You can opt out of marketing emails at any time using the unsubscribe link in our messages. Essential service communications (like security alerts) will continue as they're necessary for account operation.
Data Sharing & Third Parties
We're selective about who we work with and never sell your personal information. Here's when and why we might share data:
- Payment processors for subscription billing (they only receive necessary payment details)
- Cloud infrastructure providers for secure data hosting (under strict confidentiality agreements)
- Analytics services using anonymized data to improve platform performance
- Legal authorities when required by Australian law or to protect our users' safety
- Professional advisors (lawyers, accountants) under confidentiality obligations
All third-party partners are carefully vetted and contractually bound to protect your information with the same standards we maintain.
Data Retention
We keep your information only as long as necessary to provide our services and comply with legal requirements.
Active Accounts
While your account remains active, we retain your data to ensure service continuity. You can delete specific spreadsheets or information at any time through your account.
Account Closure
When you close your account, we delete your personal information within 30 days. Some data may be retained longer if required for legal compliance, typically no more than 7 years for financial records.
International Users
While thenavorexio is based in Australia, we welcome users from other countries. If you're located outside Australia, your information will be transferred to and processed in Australia under our privacy protections.
We ensure international data transfers meet appropriate safeguards and comply with applicable privacy laws in your jurisdiction.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email and update the "Last Updated" date above.
We encourage you to review this policy regularly to stay informed about how we're protecting your information. Continued use of our service after policy updates constitutes acceptance of the changes.
Questions About Your Privacy?
If you have questions about this privacy policy or how we handle your data, we're here to help.
Email: info@thenavorexio.com
Phone: +61 412 120 766
Address: 11 Longwood Ave, Newstead TAS 7250, Australia